We operate in such a way that we provide our people a safe and healthy work environment. Therefore, developing and maintaining physical safety at work is a longstanding expectation for us to drive business transformation. Due to the unprecedented and unnerving circumstances created by the COVID-19 pandemic, mental well-being at work has become an even more prominent, emerging societal need and expectation. As a result, it has become a significant prerequisite for the way we operate at Netcompany-Intrasoft.
We make every effort possible to avoid safety incidents and conditions that exacerbate poor well-being. We abide by a holistic approach to occupational health, safety and well-being, considering both physical and mental health dimensions at work.
Ensuring People’s Health and Safety
To uphold our commitment to the well-being of our people and to effectively manage occupational health and safety issues, we implement and constantly improve our health and safety management system. We have an occupational health and safety management system in place according to ISO 45001, applicable to our offices in Luxembourg, Belgium, Greece and Romania. This system was active throughout 2021. In 2021, our recently updated health and safety policy helped us ensure that effective control systems were implemented to minimise the risks associated with our activities, while guaranteeing adequate working conditions for all employees and visitors. Our Company’s Code of Conduct also includes elements relating to workforce health and safety, demonstrating the significance of this issue for Netcompany-Intrasoft. We approach health and safety by creating a culture of responsibility, establishing specific roles within our facilities department to guarantee that all aspects of our health and safety polices are accounted for.
Our offices and facilities are designed to keep employees safe, focusing primarily on the challenges that are most relevant to our business operations, such as slips, trips, falls, relevant ergonomic and other health and safety issues, including the recording of exposure to electromagnetic radiation, monitoring these issues and their pending resolution through our Intranet portal (WeAre). During 2021, alongside newly developed buildings offering amenities that boost mental health and well-being of employees, we invested over € 126,306 to effectively manage ergonomic and health protection issues.
Building a Resilient Health and Safety Culture
To uphold our Company culture of health and safety, we strive to ensure that our people embrace the Company’s health and safety principles, notably through our health and safety induction carried out at the beginning of all employees’ journey with us at Netcompany- Intrasoft. All our employees are involved in health and safety training programmes that are mandatory and defined according to our management system. Unfortunately, owing to the circumstances created by the COVID-19 pandemic, our employees received minimal health and safety trainings during 2021. It is our priority to increase the health and safety training hours as soon as the situation allows us to.
Under normal circumstances, our training programmes are provided on an annual basis by our Company doctor and external parties on topics such as:
- safety at work;
- first aid;
- fire prevention regulations;
Going forward, it is our aim to increase the regularity of these trainings from an annual to a bi-annual basis.
We want to ensure positive mental health and improved well-being for all employees. We ty policy helped us ensure that effective control systems were implemented to minimise the risks associated with our activities, while guaranteeing adequate working conditions for all employees and visitors. Our Company’s Code of Conduct also includes elements relating to workforce health and safety, demonstrating the significance of this issue for Netcompany-Intrasoft. We approach health and safety by creating a culture of responsibility, establishing specific roles within our facilities department to guarantee that all aspects of our health and safety polices are accounted for. believe this improves their ability to cultivate a healthy work-life balance and thus enhance their overall happiness, which additionally positively impacts the service we provide to our customers. To mitigate any relevant risks, we promote a work culture of wellness and well-being by adopting a holistic approach to improving the overall well-being of our people. These include virtual mental health sessions, flexible working and financial incentives such as employee benefits.
In the first semester of 2021, regular wellness sessions, including yoga sessions, chair massages at the office and corporate sport activities, were once again postponed due to the COVID-19 pandemic. Instead, we turned our focus towards encouraging our people to participate in online events such as virtual yoga and team building sessions. At the end of 2021, we organised our first post-COVID 19 Wellness Week at our premises in Athens, taking all the necessary precautions and measures against the COVID-19 pandemic. Over the course of five days, our people had the chance to enjoy chair massages, participate in a ping-pong tournament, attend pilates sessions, have a visual acuity test by our occupational doctor, attend a Breast Cancer Prevention lecture by an obstetrician-gynecologist, enjoy nutritional fresh fruits and win special gifts. Finally, we organised our Corporate Blood Donation to support the Company’s blood bank that is accessible to all our people.
Our Performance in 2021
Our Response to Covid-19
With 2021 signifying our second year of operating under the circumstances created by the COVID-19 pandemic, we continued to closely monitor the coronavirus outbreak. The protection of our people always came first, and we will continue to do all we can to ensure their safety and support them through this difficult time.
The unprecedented circumstances created by the COVID-19 pandemic in March 2020 led Netcompany- Intrasoft to take immediate action to ensure the protection of its people, actions that remain in place to this very day. Our Human Resources department operated fast and efficiently in all eight countries of operation, managing to ensure both the health and safety of employees, as well as the smooth operation of all company departments. We quickly deployed digital workplace solutions to enable our people to work remotely. The largest percentage of employees (85%) still do so. Nevertheless, given the gradual ease of restrictions during the course of 2021, it became increasingly apparent that preparing the Company’s facilities for the safe return of employees must become a priority. The transition to this new chapter of the pandemic was accompanied by our communication campaign “It’s good to have you back, let’s all keep safe”. It aims to inform employees about our new and improved return-to-work protection measures in a more positive and optimistic way.
Our return-to-work planning included various interventions across the workplace, summarised in the following areas:
The introduction of new rules of operation
- Posting of office-wide banners that provide accurate and continuous information directed to all employees, including rules and instructions, related to the use of common areas
- Adjustment of operation of enclosed spaces (e.g. onsite restaurant) to ensure employee safety
Changes to building facilities
- Introduction of zoning to maintain safe distances between employees
- Placement of plexiglass shields in all reception areas of buildings
- Use of contactless thermometers at entrances of buildings
- Creation of COVID-19 incident response area to isolate potential carriers
- Renovation of company clinic to facilitate the visit of increased number of employees
- Installation of disinfection devices in all toilet facilities, including contactless taps and automatic light switches
- Consistent intensive maintenance of air-conditioning units to remove microbial loads
- Placement of disinfectants in common areas
- Stickers, posters and banners in all offices and common areas that indicate the necessary dos and don’ts for a safe return to the office
- Intensive focus on regular and thorough disinfection of all workplaces, particularly surfaces that experience frequent usage (e.g. door handles)
- Introduction of SAP tool system to regulate and monitor employees who are present at the workplace and the desks to which they are assigned
- Upload and frequent update of all useful guidance on our Intranet portal (WeAre)
- Implementation of corporate buses to ensure that employees can safely and efficiently reach company facilities
- Online workshops for teleworking, remote collaboration, management of virtual teams, personal development and time ergonomics
Our targets for 2022 and onwards
- Target 1: Zero fatalities and accidents.
- Target 2: Expand our ISO 45001 standard application to cover 100% of our people and 10/10 of our premises.
- Target 3: Recycling Programmes across all sites.
- Target 4: Continue the promotion of our people’s well-being by increasing the numbers of wellness sessions and employee benefits.