Luxembourg, 4 September 2018 - INTRASOFT International, the global ICT company, has renewed its contract for the provision of helpdesk services to all users of the EU’s Publications Office electronic services and products.
For the next four years, INTRASOFT will continue to provide the Publications Office (www.publications.europa.eu) with multilingual helpdesk services. These will cover oral and written requests varying in scope and complexity from general questions about the Publications Office itself to detailed questions about the functioning of specific electronic services of the Publications Office, including questions of legal nature mainly in the area of public procurement.
Indicative of the breadth of the service already provided by INTRASOFT was that in 2017 the volume of requests exceeded 20 000 in all EU languages.
Mr. Alexandros Manos, Managing Director of INTRASOFT International commented: “The renewal of our helpdesk contract with the Publications Office in Luxembourg underlines our team’s outstanding performance and ongoing commitment. This contract is of particular interest because it further showcases INTRASOFT’s unique technical knowledge of the EU Institutions landscape.”
About INTRASOFT International:
INTRASOFT International is a leading European IT solutions and services group with a strong international presence, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organisations. The company employs more than 1,700 highly-skilled professionals, representing over 20 different nationalities and mastering more than 18 languages. With headquarters in Luxembourg, INTRASOFT International operates through its operational branches, subsidiaries and offices in 13 countries: Belgium, Bulgaria, Cyprus, Denmark, Greece, Jordan, Kenya, Luxembourg, Romania, RSA, UK, UAE and USA. More than 500 organisations in over 70 countries worldwide (Institutions and Agencies of the European Union, National Government Organizations, Public Agencies, Financial Institutions, Telecommunication Organizations, and Private Enterprises) have chosen the company’s services and solutions to fulfil their business needs. www.intrasoft-intl.com
For INTRASOFT International
Tel. +352 44 10 12 2178